Refund Guarantee Policy

Last updated: 17 September 2026.

1. The guarantee

If we cannot proceed with your order because our compliance checks cannot be satisfied, we refund every fee you have paid us. In full.

2. Why we can promise it

It is the order of operations, not generosity. We complete due diligence before we file anything. At the point where a file can fail our checks, no Government fee has been paid to the Registry on your behalf and no work has been bought from anybody else, so there is nothing sunk to deduct, and no reason to argue about a proportion.

That is also why nothing is charged until step three of the application. We do not hold your money while we decide whether we can act.

3. What is covered

Any case where we decline to act, or cannot complete verification, after you have paid:

• A document we cannot accept: a certification we cannot rely on, a proof of address out of date, an identity page we cannot read.
• A check we cannot clear, including screening results we are not able to resolve.
• An activity or a jurisdiction we are not able to service.
• Any other reason we decide not to take the engagement on, including reasons we are not permitted by law to explain to you.

It makes no difference whose fault it is. If we have your money and we are not going to form the company, the money goes back.

4. What is not covered

• A change of mind after the company exists. Once the certificate of incorporation has been issued, the company has been formed and the work has been done.
• Government fees already paid on a completed filing. Once the Registry has been paid on your behalf, that money is no longer ours to return.
• Services already delivered. A registry search that has been run and reported, a certificate that has been obtained, a renewal that has been filed.
• Third-party charges already incurred at your instruction: courier, apostille, notarisation.

5. Registry searches and certificates

These have their own version of the same promise. The Registrar issues a Certificate of Good Standing only for a company that is actually in good standing. If the company has been struck off, dissolved, or is behind on its fees, no certificate can be issued: we tell you what the Register shows and refund that item in full.

6. How a refund is made

To the original payment method, normally within five working days of us telling you we cannot proceed. We do not ask for bank details, we do not offer credit against future work in place of the money, and we do not deduct a handling charge.

How long it then takes to appear on your statement is your card issuer's business rather than ours, and is usually a further few working days.

7. You do not have to claim it

If we decide we cannot proceed, we tell you and we refund you. You do not have to ask, quote this page, or fill anything in. If you believe a refund is due and has not arrived, write to bviformation@proton.me with your reference and we will answer.

8. Ask us before you pay

The guarantee exists so that a file we cannot take on costs you nothing. It is still better for both of us if that conversation happens first. If you are unsure whether your activity, your jurisdiction or your documents will clear, ask us before you order. We will tell you straight, and in the first conversation rather than after your money has moved.

9. Where this sits

This policy forms part of our Terms and Conditions, and nothing in it limits any right you have that cannot be limited by law. The document requirements this guarantee is measured against are set out on the requirements page.